Technical Sales Representative

Job Description

TSA is actively seeking a technical sales representative.

Maintain and develop commercial relations with our numerous B to B customers.
Identify customer needs while taking into account their constraints.
Produce and send quotations to customers, with the support of the TSA Design Department. Handle follow-ups and reminders.
Support clients in the launch of their projects, carry out contract reviews and project follow-up, with the support of the TSA Design Department.
Manage all customer-related issues, directly or with the support of the company and the Sales Director.
- Follow-up on the resolution of quality non-conformities (with company support).
- Follow-up on changes in delivery times, at the customer’s request or on the company’s initiative, keeping the customer informed.
- Order modification requests
- Payment of overdue receivables
- Handle administrative matters and disruptions related to the sales process.
Pass on to technical sales colleagues in other geographical areas any general or specific information that may help in the performance of their work.

Geographic region covered by the position: South of France
Technical fields of the products sold :
- Stainless steel industrial equipment (handling elements and supports) based on the transformation of stainless steel wires or profiles: cutting, shaping, welding, surface finish (pickling, electro-polishing).
Sectors concerned :
- Distributors: for catering companies, bakeries, the medical industry and the construction sector: sale of standard products at a set price.
- Manufacturers: in the agri-food, pharmaceutical and general industrial sectors: sale of recurring products, development of specific less technical projects.
- Engineering companies, equipment manufacturers, product designers, integrators, manufacturers of production lines for sterilization, agri-food or medical products, for handling elements development projects.

Order volume according to budget.
Actual volume of discounts granted, within the authorized framework, kept to a minimum.
Acquisition of new customers.
Compliance with procedures and pricing framework, good maintenance of CRM records.

Communicate field information to the various departments within the company.
Ensure the CRM tool is regularly updated (new clients or prospects, updated client contact details, visit schedules, visit reports, quote follow-ups, etc.)

Basic technical skills in general mechanics, notably reading simple product drawings.
Sales skills in “B to B” situations: customer-friendliness, good listening skills, openness and clarity during B to B exchanges, negotiation skills, ability to manage problems and resolve conflicts. Must be able to be firm when necessary, while maintaining a flexible approach.
Languages: English is a plus.

Engineer with a sales background and initial technical sales experience in B to B.
B-to-B sales representative with technical training (ideally in metallurgy) and around ten years’ experience.